We're here to help
Questions, feedback, or trouble with a scan or your subscription? Reach out any time — we read every message.
Contact us
Email the Jammelni team and we'll get back to you, usually within 1–2 business days.
[email protected]Please include your device type (iPhone / iPad) and a short description of what happened so we can help faster.
Frequently asked questions
How do the beauty scans work?
Jammelni offers three scans — Color Match, Beauty Reveal, and Feature Guide. You take or choose a photo, and our AI analyzes your features to return your personalized colors, a curated makeup look, or beauty guidance. Your results are saved privately on your device.
How do subscriptions and billing work?
Jammelni offers weekly auto-renewing subscriptions with a set number of scans per week (Basic, Pro, and Premium tiers). The billed price is shown in the app before you subscribe. Subscriptions renew automatically until cancelled.
You can view or cancel your subscription any time in your Apple ID settings: open Settings → [your name] → Subscriptions on your iPhone or iPad, select Jammelni, and manage it there.
How do I cancel my subscription?
Cancellation is handled by Apple: Settings → [your name] → Subscriptions → Jammelni → Cancel Subscription. Your access continues until the end of the paid period. Cancelling in the app store does not delete your data.
How do I restore a purchase on a new device?
Open Jammelni, go to Settings → Restore purchases, and sign in with the same Apple ID you subscribed with. Your subscription will be restored.
I have a redeem code — where do I enter it?
Open Jammelni and go to Settings → Redeem a code. Enter your code to add the included scans to your account. Redeemed scans stay on your account until you use them.
Can I get a refund?
Purchases are processed by Apple, so refunds are handled through Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund for Jammelni. If you believe something went wrong, email us and we'll do our best to help.
What happens to my photos and data?
Your photos are processed only for the scan you request and are never used to train AI models. Your results are saved privately on your device. See our Terms & Privacy page for full details.
How do I delete my data?
You can clear your saved results any time in Settings → Reset local data inside the app. To request removal of any information associated with your account, email [email protected] and we'll take care of it.